Terms & Conditions

1. The service

GatePass is a marketplace that connects drivers who need parking with hosts who have parking spaces to rent. We provide the app, take bookings and collect payments. We do not own, operate or control the parking spaces listed: each space is provided by its host.

When you book a space, you are booking the use of that host's space for the times and vehicle shown on your booking.

2. Eligibility and accounts

• You must be at least 18 years old to use GatePass.
• You sign in with a code sent to your email, with Google, or with a password you have set. Keep access to your email and your password secure.
• The information you give us, including your name, phone number and vehicle details, must be accurate and your own.
• You are responsible for bookings and activity on your account.

3. Bookings

• A booking is for one vehicle, at one space, for the times you choose. Hosts may set a shortest and longest stay and how far ahead a space can be booked.
• When you start a booking we hold the space for 15 minutes while you pay. The booking is confirmed only once our payment partner confirms your payment.
• If your payment arrives after the hold has run out and the space has been taken in the meantime, the booking is not confirmed and you get a full refund.
• Your booking is valid only for the space, times and vehicle on it, and is not transferable.
• You can add extra time to a booking from the app, if the space is still free.

4. Prices and payment

• Hosts set their prices. All prices are in Indian Rupees (₹) and the total is shown before you pay.
• Drivers pay the listed price. GatePass does not add a booking or convenience fee.
• Payments are processed by our payment partner, Cashfree Payments. We currently accept UPI. Your UPI PIN and card details are handled by the payment partner and never reach our servers.

5. Cancellations and refunds

You can cancel a booking free of charge until 1 hour before it starts, and for a 50% refund of the parking amount after that until it starts. Full details, including what happens if a space can't be used, are in our Cancellation & Refund Policy, which is part of these terms.

6. Your responsibilities as a driver

• Arrive and leave within your booked times, and park only in the space you booked.
• Follow the host's access instructions and any rules of the premises. Don't block other vehicles, entrances or exits.
• If you need more time, add extra time in the app before your booking ends. If you stay beyond your booking, the host may ask you to move your vehicle.
• Your vehicle must be legally allowed on the road. Don't use a space for storing hazardous materials, repairs, commercial activity or anything unlawful.
• You are responsible for any damage you cause to the host's property.

7. Your responsibilities as a host

• You must own the space or have the right to rent it out, and the document you upload must be genuine.
• Your listing, including its location, photos, price, availability and access instructions, must be accurate and kept up to date.
• Once a booking is confirmed, the space must be available and accessible for the booked times.
• You must give accurate PAN and bank details for payouts. Your payout for a booking is the parking amount less GatePass's service fee, and is paid by our payment partner to your bank account.
• You are responsible for the taxes on your income from renting your space, and for following any rules that apply to your property.
• We may decline or remove a listing that doesn't meet these terms.

8. Problems at a space

If you can't use a space you booked, report it in the app from 1 hour before the booking starts until 24 hours after it ends. We review each report, may contact the host, and decide whether a refund is due, as set out in our Cancellation & Refund Policy.

9. Reviews

After a completed booking you can review the space. Reviews must be honest and about your own booking. We may remove reviews that are abusive, false or unrelated.

10. What you must not do

• Give false information, impersonate someone, or use another person's account.
• Use GatePass for fraud, or misuse payments or refunds.
• Take bookings or payments for a listed space outside GatePass to avoid its fees.
• Copy, scrape or interfere with the app or its systems.
• Use GatePass for anything unlawful.

We may suspend or close an account that breaks these terms.

11. Liability

Spaces are provided by hosts, and you park at your own risk. GatePass is not responsible for loss of, theft of or damage to vehicles or belongings at a space, or for the condition of a space, except where the law makes us responsible.

To the extent the law allows, our total liability to you for any booking is limited to the amount you paid for that booking. Nothing in these terms limits any liability that cannot be limited by law.

12. Closing your account

You can delete your account in the app from Account › Delete account, once you have no upcoming bookings (and, for hosts, no upcoming bookings at your spaces). Our Privacy Policy explains what happens to your data.

13. Changes to these terms

We may update these terms. The date at the top shows when they last changed. Continuing to use GatePass after a change means you accept the updated terms.

14. Governing law

These terms are governed by the laws of India. The courts at Lucknow, Uttar Pradesh have jurisdiction over any dispute arising from them.

15. Contact

Questions about these terms: ishanjaiswal567@gmail.com, or see Contact Us.