Privacy Policy

Information we collect

Account

Your name and email address. Your phone number, which is needed to pay. If you sign in with Google, your Google account identifier. If you set a password, we store only a secure hash of it.

Profile

Your vehicles (registration number, type and size) and the address you add to your profile.

Bookings

The space, times, vehicle and amount of each booking, cancellations and their reasons, reviews you write, and problem reports with any photo you attach.

Payments

Payment order and transaction references, amounts and status from our payment partner. We do not receive or store your card number, CVV, UPI PIN or bank login.

Hosts

Your space's address and map location, photos, access instructions and ownership or permission document. For payouts: your PAN, bank account holder name, account number and IFSC.

Device

A device identifier, the device type and name, and when you signed in, so we can keep you signed in and let you sign out other devices.

Location

Only with your permission and only while you use the app: to show parking near you and, if you are a host, to place your space on the map. It is used for that search and is not saved to your account.

Cookies and tracking

We do not use advertising or analytics cookies. The web version of GatePass stores your sign-in session and a device identifier in your browser's local storage, so you stay signed in.

How we use it

• To create your account and sign you in, including emailing you sign-in codes.
• To show parking, take and confirm bookings, and send booking updates.
• To take payments, make refunds and pay hosts.
• To review listings and host documents, and to handle problem reports, disputes and support requests.
• To keep GatePass secure and prevent fraud and misuse.
• To meet our legal, tax and accounting obligations.

Who we share it with

• Hosts: for a booking at their space, the driver's first name, last initial and vehicle details.
• Cashfree Payments: to process payments and refunds and, for hosts, to verify payout details (name, email, phone, PAN and bank account) and send payouts.
• Resend: to deliver our emails, such as sign-in codes.
• Google: if you choose Google sign-in, and for address search and maps. Ola Maps may also be used for address search. Only the address or location being searched is sent.
• Authorities, where the law requires us to.

We do not sell your personal information.

How long we keep it

We keep your information while your account is open. When you delete your account, you are signed out everywhere, your account can no longer be used and any spaces you host are removed from search. We keep booking, payment and related records after that for accounting, tax, dispute and fraud-prevention purposes. To ask us to remove information we no longer need, email ishanjaiswal567@gmail.com.

Security

We take reasonable steps to protect your information. Passwords are stored only as secure hashes, sign-in sessions can be revoked, and card and UPI details go directly to our payment partner rather than through our servers. No system is completely secure, so please keep your email account and devices secure too.

Your choices

• View and update your name, phone, vehicles and address in the app.
• Choose which notifications you get in Notifications › Settings.
• Turn location access on or off in your device settings.
• Delete your account from Account › Delete account.
• Ask us for a copy of your information or to correct it by emailing ishanjaiswal567@gmail.com.

Children

GatePass is not meant for anyone under 18, and we do not knowingly collect their information.

Changes to this policy

We may update this policy. The date at the top shows when it last changed.

Contact

Privacy questions or complaints: Ishan Jaiswal, ishanjaiswal567@gmail.com. See also Contact Us.