Cancellation & Refund Policy

Last updated 3 October 2026

This policy explains when you can cancel a parking booking on GatePass and how much comes back. The refund you will get is always shown in the app before you confirm a cancellation.

Cancelling a booking

1 hour or more before the start: Full refund of the amount you paid.
Less than 1 hour before the start: 50% of the parking amount is refunded.
After the booking has started: The booking can't be cancelled. If you can't use the space, report a problem (see below).
No-show (not cancelled and not used): No refund.

To cancel, open the booking from the Bookings tab and tap Cancel booking.

GatePass charges drivers no booking or convenience fee, so there is no separate fee to deduct: a full refund is everything you paid.

Extra time added to a booking can't be cancelled on its own.

If you can't use the space

If the space is locked, occupied, not as described, you can't find it, or you can't reach the host, open the booking and tap Report a problem. You can report from 1 hour before the booking starts until 24 hours after it ends.

We review each report and may contact the host. If we find that you couldn't use the space, you get a full refund of the amount you paid. We tell you the outcome in the app.

If the host can't honour your booking

If a host cancels a confirmed booking or removes their space, you get a full refund. If this happens, report a problem on the booking or contact us and we will arrange it.

Payment issues

We hold a space for 15 minutes while you pay. If your payment arrives after that and the space has been booked by someone else, you get a full refund automatically.
If you cancel before your payment completes and the payment then goes through, you get a full refund automatically.
If money was taken but your booking wasn't confirmed, contact us with your booking reference.

How refunds are paid

Refunds go back to the payment method you used, through our payment partner, Cashfree Payments. We start the refund when the booking is cancelled or a decision on your report is made. It usually reaches your account within 5 to 7 working days, depending on your bank.

Questions

Email ishanjaiswal567@gmail.com with your booking reference (it starts with GP-).